Return Policy

Sparkles returns and exchange policy gives you an option to return or exchange items purchased on Sparkles for any reason within 7 days of receiving the product .We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

• Pick up: In most locations, we offer a chargeable pick up service.

• Self-Ship: If we don't offer a pick up at your location. In such cases, please contact us on our whatsapp number.

During Pick Up, our delivery agent may do a quality check on the return. . If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Sparkles for same or different sizes of same style or for any other item of the same or different value from Sparkles  within the specified exchange period subject to your address being serviceable for an exchange.